Shipping Information
Hong Kong Sea Flying Company Limited ships women's shoes to destinations served by yjjvsandals.com. Orders are processed and dispatched according to the shipping method selected at checkout. Shipping timelines are standard and vary by destination. Customers receive tracking information once the order has shipped. Delivery times are determined by the carrier and the destination address. Hong Kong Sea Flying Company Limited does not guarantee specific delivery dates. Any delivery estimates provided by the carrier are not binding. Customers are responsible for providing accurate shipping information. Hong Kong Sea Flying Company Limited is not liable for delays caused by carriers, customs, or events beyond reasonable control.
Returns and Refunds Policy
Hong Kong Sea Flying Company Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the order. To be eligible for a refund, the customer must initiate the return within 14 days of receipt. Items must be unused and in original packaging. All tags, boxes, and accessories must be included. Items that show signs of wear, damage, or alteration are not eligible for a refund. The customer bears full responsibility for return shipping costs. Hong Kong Sea Flying Company Limited does not provide prepaid return labels and does not reimburse return shipping fees.
14-Day No-Reason Refund Policy
The customer may return any eligible item for any reason within 14 days of receipt. No explanation is required. The refund will be processed after Hong Kong Sea Flying Company Limited receives and inspects the returned item. Refunds are issued to the original payment method. The refund amount covers the purchase price of the item. Original shipping charges are not refunded. Refund arrival time is at least 14 days from the date Hong Kong Sea Flying Company Limited approves the return. This 14-day period is a minimum. Actual refund processing may take longer due to payment provider procedures.
Return Shipping Costs
The buyer completely bears the return shipping costs. Hong Kong Sea Flying Company Limited does not cover any shipping expenses for returned items. Customers must arrange and pay for their own return shipping. Hong Kong Sea Flying Company Limited recommends using a trackable shipping service. Hong Kong Sea Flying Company Limited is not responsible for returns lost or damaged in transit. Customers must retain proof of shipment until the refund is completed.
Return Process
Step 1: Contact Hong Kong Sea Flying Company Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and the reason for return.
Step 2: Wait for a return authorization confirmation from Hong Kong Sea Flying Company Limited. Do not ship any item before receiving this confirmation.
Step 3: Pack the item securely in its original packaging. Include all tags, boxes, and accessories. Write the return authorization number on the outside of the package.
Step 4: Ship the package to the following recipient and address: The recipient must be Hong Kong Sea Flying Company Limited, the contact phone is +852 4692 3772, and the specific return address is RM12, 20/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG.
Step 5: Provide Hong Kong Sea Flying Company Limited with the tracking number and carrier name after shipping. Send this information to [email protected].
Step 6: Hong Kong Sea Flying Company Limited will inspect the returned item within a reasonable period after delivery. If the item meets the return conditions, Hong Kong Sea Flying Company Limited will approve the refund.
Refund Timing
Refunds are processed within at least 14 days after Hong Kong Sea Flying Company Limited approves the return. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow up to 30 days for the PayPal refund to appear. Hong Kong Sea Flying Company Limited complies with all applicable local laws. The refund time for other payment methods is at least 14 days. Actual posting time depends on the payment provider and the customer's financial institution.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. Claims submitted after 7 days of receipt will not be accepted. To submit a claim, contact Hong Kong Sea Flying Company Limited at [email protected]. Provide the order number, a description of the damage or defect, and clear photographs of the item and its packaging. Hong Kong Sea Flying Company Limited will review the claim and determine the appropriate resolution. If the claim is approved, Hong Kong Sea Flying Company Limited may provide a replacement or a refund. The customer may be required to return the damaged or defective item. In such cases, Hong Kong Sea Flying Company Limited will provide instructions. Return shipping costs for approved damaged or defective claims are covered by Hong Kong Sea Flying Company Limited.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for a refund. Items that are damaged, worn, altered, or missing parts are not returnable. Items without original tags or packaging are not returnable. Any item that does not meet these conditions will be rejected. Hong Kong Sea Flying Company Limited does not accept returns for items that have been used beyond trying on. Trying on shoes indoors is permitted. Walking outdoors in shoes causes wear and makes them non-returnable. Hong Kong Sea Flying Company Limited does not accept returns for items purchased from third-party sellers. Hong Kong Sea Flying Company Limited does not accept returns for items marked as final sale at the time of purchase.
Contact Information
For all questions regarding shipping and returns, contact Hong Kong Sea Flying Company Limited.
Email: [email protected]
Phone: +852 4692 3772
Address: RM12, 20/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG
Website: yjjvsandals.com